Just when you thought cellphone companies were becoming more customer friendly, overage charges – which are already high – are going up again!
A survey conducted by the research firm – Cowen & Co, found that one in five cellphone customers reported to paying overage charges in the last six months.
Leading the companies – 28% of AT&T customers told Cowen & Co. that that they forked out more money for overage fees. That’s compared to 20% of Verizon customers, 12% of T-Mobile and 5% of Sprint users.
Numbers are vastly up from last year when the company measured statistics. What’s the cause?
Experts believe the culprits are 4G connections – which allow users to stream music & video wherever they are whether they’re using a smartphone or tablet device.
No surprise that tablet users were more likely to be charged for overages than smartphone-only customers.
Communication experts expect mobile data usage to double every year over the next several years, even though many customers are unaware that their data consumption is rising.